Police and emergency numbers in Melbourne
In Australia, you can call our Emergency Call Service at 000 (Triple Zero) to be connected to Police, Fire, or Ambulance for emergencies or situations where your life is in danger.
The Triple Zero service is available 24 hours a day, seven days a week and works from all phones anywhere in Australia.
If you can't speak English, they will try to organise a translator for you after you have been connected to the specific Police, Fire, or Ambulance service.
If you are using a modern mobile phone, you can also connect to the same service using the secondary number1 at 112.
Police: 000
You can call 000 and ask for Police. This number works from all phones anywhere in Australia.
Non-urgent Police: 131 444
If you require the Police, but it is not an emergency, you can call 131 444 for Victoria Police's Police Assistance Line. This number is available 24 hours a day, seven days a week within Melbourne and Victoria.
You are also able to notify them of incidents such as thefts and lost/damaged property or register a party or absence from your residence using the Victoria Police Online Reporting service.
Fire: 000
You can call 000 and ask for Fire. This number works from all phones anywhere in Australia.
Non-urgent Fire (metro): 1300 367 617
If you are in the Melbourne metropolitan area and require the Fire department, but it is not an emergency, you can call 1300 367 617 to speak with Fire Rescue Victoria.
Non-urgent Fire (rural): 03 9262 8444
If you are outside of Melbourne, or in rural Victoria, and require the Fire department, but it is not an emergency, you can call 03 9262 8444 to speak with the Country Fire Authority.
Ambulance: 000
You can call 000 and ask for Ambulance. This number works from all phones anywhere in Australia.
Non-urgent Health Advice: 1300 60 60 24
If you require health advice, but it is not an emergency, you can call 1300 60 60 24 to speak with the NURSE-ON-CALL service.
This service connects you with a registered nurse who will be able to assist you with health advice, including advice on how to care for yourself or whether you need to contact a doctor, hospital, or to call 000.
Poison Information Hotline: 13 11 26
You can call 13 11 26 to speak with the Victorian Poisons Information Centre if you, or someone else, have been poisoned, overdosed, or bitten/stung by something venomous.
If you do not speak English, you can call their translating and interpreting service at 131 450.
Mental Health
If you are in need of mental health services2, you can contact any of the following services and hotlines for free help, advice, and assistance.
Crisis/Suicide Hotlines
For urgent mental health support, you can call one of the following hotlines that are all available 24/7.
Lifeline: 13 11 14
You can call 13 11 14 to speak with Lifeline. This number works from all phones anywhere in Australia.
If you prefer not to speak on the phone, you can speak to them via SMS/text or live chat on their website.
Beyond Blue: 1300 224 636
You can call 1300 224 636 to speak with Beyond Blue. This number works from all phones anywhere in Australia.
If you prefer not to speak on the phone, you can speak to them via Live Chat on their website.
Kids Helpline: 1800 55 1800
If you are aged between 5-25, you can call 1800 55 1800 to speak with the Kids Helpline. This number works from all phones anywhere in Australia.
If you prefer not to speak on the phone, you can speak to them via Live Chat on their website.
Non-urgent Advice
Griefline: 1300 845 745
If you have recently experienced the loss of someone, a pet, or anything else important to you, you can call 1300 845 745 to speak to Griefline any day between 8am and 8pm. This number works from all phones anywhere in Australia.
SANE: 1800 187 263
If you have complex mental health issues and need advice, you can call 1800 187 263 to speak to SANE on weekdays between 10am and 8pm. This number works from all phones anywhere in Australia.
If you prefer not to speak on the phone, they provide email support and other resources on their website.
Gambler's Help: 1800 858 858
If you suffer from gambling issues and need support, you can call 1800 858 858 for the Gambler's Help hotline. This number works from all phones anywhere in Australia and is available 24 hours a day, seven days a week.
If you prefer not to speak on the phone, you can visit the Gambling Help Online website for live chat or email support.
Domestic Violence Support: 1800 737 732
If you need support relating to domestic, family, or sexual violence you can call 1800 737 732 for the 1800RESPECT service. This number works from all phones anywhere in Australia and is available 24 hours a day, seven days a week.
If you prefer not to speak on the phone, they have a SMS/text message service and live chat service available on their website in addition to video calls (only available on weekdays).